Group Head of Customer & User Experience at Vodafone Group Services
If you have customers, you are offering some kind of service or product. The design of that branded service or product is what differentiates you. Making companies aware of that is the biggest challenge of all.”
Linda has over 14 years of telecommunication industry experience and her expertise lies in product and service management.
At Vodafone, Linda has been developing a group branded customer experience strategy as a basis for a long term transformation program. She aims to understand current market road maps and maturity model levels across customer experience and identify gaps that will feed into the overall best practice of the service.